Learn About Our
SHIPPING & RETURNS
Looking for information about when you'll get your True North art print, or what to do if you need some quality customer support? Look no further!
You're trusting us with your unique and special art print design - so it goes without saying, the shipping is on us (and that's how it should be).
We know that you've spent time designing your unique art print. It's special. So we track it every step of the way to keep it safe.
Carbon neutral shipping is just one of many environmentally centered practices we engage in to help give back to our planet.
Free Shipping, Tracking Included
All True North orders ship from print studios to you for free, with no minimums required. We take great care in packaging our prints carefully and nestle them between two sheets of acid-free photographic protection paper before gently rolling them into a rigid poster tube (which itself is made up of 70% recycled paper).
Each tube is then labeled and double-checked before being taken to the local USPS branch. We ship with USPS Priority, which means that your order is fully trackable and will typically arrive within the week.
Please be aware that during high demand times such as the holidays, shipping may take a few extra days - but don't worry, we'll let you know of that before you ever hit "Buy now" so that you can see the full picture (pun intended).
In order to provide you with the quickest delivery times, we print every order four hours after it is placed. What does this mean for you? Well, on the off chance you've made a mistake with a design and then ordered it (such as a typo), please be sure to email us within four hours of ordering so that we can help fix it before it gets printed.
One hundred days. Yup, you read that right. We'll give you 100 days to "try out" the art and fall in love with it. We think you will.
"No Questions Asked"
Just let us know what is wrong with the print, and if we can't fix it, we'll refund you. No questions asked. It's that simple.
At the end of the day, we want you to be genuinely happy with your True North art print or poster. That's what matters to us.
Our Return policy
100 Days, 100% Happy Return Policy
Buying custom art isn’t like buying some random thing off Amazon. It’s special. It’s emotional. It’s personal. And because of that, we want to make sure that you (or the person you’re gifting this to) are 100% happy with your purchase.
In that spirit, should you be unhappy with your True North purchase, please reach out to us directly at email@example.com to let us know what is wrong with the print (we truly value your feedback) and we will do all we can to make it right. You’ll always be speaking with a real human, so please allow 24-48 hours for us to get back to you.
If there’s no way for us to resolve the issue, then just ship the art back to us (with the provided shipping tube) and we will refund your money, no questions asked. Period.
At the end of the day, we want you to be genuinely happy with your custom True North art print - that’s more important to us than making a few extra bucks by denying your return.
We hope this policy not only gives you the confidence to purchase beautiful custom art from us but also gives you the joy of knowing that in doing so, you’ll be supporting a local small business and helping it keep its doors open.
The True North Guarantee
At the end of the day, we want you to be genuinely happy with your custom True North art print. That’s more important to us than making a few extra bucks by denying your return. So we created the True North Guarantee, designed to have your back at all times.
At the end of the day, we want you to be genuinely happy with your custom True North art print.
That’s more important to us than making a few extra bucks by denying your return.
So we created the True North Guarantee, designed to have your back at all times.
Design with confidence
Design your unique art print knowing that you're covered by the True North Guarantee.
100 days, 100% guarantee
Unpack your art, hang it up, and enjoy it for up to 100 days while making up your mind.
We've got your back, alaways
We stand by our work, and we will make it right should you not be 110% happy with it.
Got a first one to try it out, now going to get some for the other rooms in my condo.
Got him a map of Monza - he is SO happy with it!
I was a bit skeptical at first, but then realized how high quality the paper is. Would buy another.
I spent an amazing 3 months in Bali (pre-pandemic, obviously) and have really been missing it. I saw an ad for this cool map poster thing, and it literally had Bali in the ad, so I figured it was a sign. Love my new map!!
FAQ & General Questions 🔎
Looking for something? Great - You've come to the right place!
Ever since we've been open for business, we've catalogued the thousands of questions that we've received from curious customers just like you.
We then took all those inquiries and categorized them into these general questions - which we've gone ahead and answered in our FAQ.
We're confident that we've answered the most commonly asked questions here - but if you'd like to know something else, you can go ahead and reach out to us directly at firstname.lastname@example.org