Learn About Our
FIVE STAR REVIEWS
Don't just take it from us, take it from all our satisfied customers who've purchased beautiful custom True North art prints and posters.
A happy customer is the best business strategy there is. Ensure you are 100% happy with your True North custom print or poster is our #1 goal.
Instead of being one of those robotic companies without a heart, we decided to try something new: to. actually only have real humans reply to all tickets.
QUALITY, ABOVE ALL ELSE
You've spent valuable time designing your custom art print or poster. You've spent your hard earned money on it. You deserve the highest quality art.
Why we care about our reviews
Making our customers 100% happy is at the core of our mission - and reviews are how we see our progress.
If "making customers happy" was a college class, our reviews would be our final grade.
Reviews mean much more than just a simple afterthought tucked away at the bottom of a page.
At True North, our reviews are the heartbeat of our business. They tell us how we are doing, they keep us honest and in touch with our community.
That's why we're so proud of them, and why we're happy to showcase them - all of them. The great ones, and the (few) not-so-great ones.
If you've written a great review for us, we thank you. It truly means the world for our small business. And if you've written a not-so-great review, then we thank you for your honesty. Truly. We need that sometimes, and we'll do our very best to make it right by you.
Without reviews, we wouldn't be where we are today - giving thousands of people the opportunity to create beautiful, custom art prints that remind them of their most treasured memories.
FSC © Certified Paper
The best paper for your art can also be the best paper for our planet. Now that's a win-win.
What makes paper 'sustainable'? Like many other green buzzwords including 'organic' and 'natural'; the word 'sustainable' can be vague.
With its 'FSC-Certified' label, the Forest Stewardship Council defines a strict set of standards that paper products must meet in order to prove that they are truly environmentally and socially responsible.
The FSC requires products that bear an FSC-certified label to go through a “chain of custody” from the forest to the manufacturer to the merchant and finally, to the printer.
We're proud to use FSC Certified paper whenever possible, as it not only helps us provide the highest quality prints and posters, but allows us to do so knowing we're helping our planet.
Carbon Offset Matching
You give, we give, our planet wins. We're matching 100% of all carbon offset donations. Forever.
A carbon offset broadly refers to a reduction in GHG emissions – or an increase in carbon storage (e.g., through land restoration or the planting of trees).
Emission reduction projects reduce the amount of greenhouse gases in the atmosphere in one of three ways:
By capturing and destroying a greenhouse gas that would otherwise be emitted into the atmosphere, by producing energy using a renewable resource that eliminates the need to produce that same energy from fossil fuels, and by capturing and storing (or “sequestering”) greenhouse gases to prevent their release into the atmosphere.
At True North, we match 100% of your carbon offset donations and then subsequently provide them to organizations which perform all three primary carbon reduction methods - ensuring that we do everything we can to keep our planet healthy for our children and their children.
The True North Guarantee
At the end of the day, we want you to be genuinely happy with your custom True North art print. That’s more important to us than making a few extra bucks by denying your return. So we created the True North Guarantee, designed to have your back at all times.
At the end of the day, we want you to be genuinely happy with your custom True North art print.
That’s more important to us than making a few extra bucks by denying your return.
So we created the True North Guarantee, designed to have your back at all times.
Design with confidence
Design your unique art print knowing that you're covered by the True North Guarantee.
100 days, 100% guarantee
Unpack your art, hang it up, and enjoy it for up to 100 days while making up your mind.
We've got your back, alaways
We stand by our work, and we will make it right should you not be 110% happy with it.
Got a first one to try it out, now going to get some for the other rooms in my condo.
Got him a map of Monza - he is SO happy with it!
I was a bit skeptical at first, but then realized how high quality the paper is. Would buy another.
I spent an amazing 3 months in Bali (pre-pandemic, obviously) and have really been missing it. I saw an ad for this cool map poster thing, and it literally had Bali in the ad, so I figured it was a sign. Love my new map!!
FAQ & General Questions 🔎
Looking for something? Great - You've come to the right place!
Ever since we've been open for business, we've catalogued the thousands of questions that we've received from curious customers just like you.
We then took all those inquiries and categorized them into these general questions - which we've gone ahead and answered in our FAQ.
We're confident that we've answered the most commonly asked questions here - but if you'd like to know something else, you can go ahead and reach out to us directly at firstname.lastname@example.org