100% Happy Guarantee
Shipping & Returns
Looking for information about when you'll get your True North art print, or what to do if you need some quality customer support? Look no further!
You're trusting us with your unique and special art print design - so it goes without saying, but the shipping is on us.
We know that you've spent time designing your unique art print. It's special. So we track it every step of the way to keep it safe.
Carbon neutral shipping is just one of many environmentally centered practices we engage in to help give back to our planet.
Free Shipping, Tracking Included
All True North orders ship from print studios to you for free, with no minimums required. We take great care in packaging our prints carefully and nestle them between two sheets of acid-free photographic protection paper before gently rolling them into a rigid poster tube (which itself is made up of 70% recycled paper).
Each tube is then labeled and double-checked before being taken to the local USPS branch. We ship with USPS Priority, which means that your order is fully trackable and will typically arrive within the week.
Please be aware that during high demand times such as the holidays, shipping may take a few extra days - but don't worry, we'll let you know of that before you ever hit "Buy now" so that you can see the full picture (pun intended).
In order to provide you with the quickest delivery times, we print every order four hours after it is placed. What does this mean for you? Well, on the off chance you've made a mistake with a design and then ordered it (such as a typo), please be sure to email us within four hours of ordering so that we can help fix it before it gets printed.
One hundred days. Yup, you read that right. We'll give you 100 days to "try out" the art and fall in love with it. We think you will.
"No Questions Asked"
Just let us know what is wrong with the print, and if we can't fix it, we'll refund you. No questions asked. It's that simple.
At the end of the day, we want you to be genuinely happy with your True North art print or poster. That's what matters to us.
100 Days, 100% Happy Return Policy
Buying custom art isn’t like buying some random thing off Amazon. It’s special. It’s emotional. It’s personal. And because of that, we want to make sure that you (or the person you’re gifting this to) are 100% happy with your purchase.
In that spirit, should you be unhappy with your True North purchase, please reach out to us directly at firstname.lastname@example.org to let us know what is wrong with the print (we truly value your feedback) and we will do all we can to make it right. You’ll always be speaking with a real human, so please allow 24-48 hours for us to get back to you.
If there’s no way for us to resolve the issue, then just ship the art back to us (with the provided shipping tube) and we will refund your money, no questions asked. Period.
At the end of the day, we want you to be genuinely happy with your custom True North art print - that’s more important to us than making a few extra bucks by denying your return.
We hope this policy not only gives you the confidence to purchase beautiful custom art from us but also gives you the joy of knowing that in doing so, you’ll be supporting a local small business and helping it keep its doors open.
Don’t just take it from us, take it from all our happy customers who’ve purchased beautiful custom True North art prints and posters.
I have attempted to contact True North several times regarding my order. Unfortunately there is only the e-mail address: [****]. Company will not respond. I understand it is a small business, however service seems to hands off or non-existent.
Edit: they responded and were helpful
Got a first one to try it out, now going to get some for the other rooms in my condo.
Got him a map of Monza - he is SO happy with it!
I was a bit skeptical at first, but then realized how high quality the paper is. Would buy another.
I spent an amazing 3 months in Bali (pre-pandemic, obviously) and have really been missing it. I saw an ad for this cool map poster thing, and it literally had Bali in the ad, so I figured it was a sign. Love my new map!!
Happy with my map, five stars
Being from Miami, I had to get one in the Miami colors and it looks dope!
By some stroke of luck, one of their colors matched perfectly with my café aesthetic!
I made one for my wife to remind her of where we got engaged… in Paris : )
I got a map of London (where my father in law is from) and it made him love me. Very happy.
I got a map of the Real Madrid's stadium for my boyfriend. He very happy now!
My daughter got into a great college, so we got one for her to remember home
I'm not a big review person, but I'm writing one because of how great this poster is! : )
I am waiting on a approval for my affiliate link. Please let me know what my status is. Thank very much : )
OMG guys you need to spin the wheel. I got a full poster for FREEEEE!
Our Printing Process